To book a tour, simply use our online booking system on the website or contact us directly via phone or email. Our team will be happy to assist you in selecting the perfect tour for your needs.
Cancellations made up to 24 hours before the scheduled tour will receive a full refund. Cancellations made within 24 hours of the tour will not be eligible for a refund. For cancellations, please contact us by phone or email.
Yes, we require full payment at the time of booking to confirm your reservation. This ensures your spot on the tour and helps us prepare for your experience.
Yes, you can change your booking date up to 24 hours before the scheduled departure, subject to availability. Please contact us as soon as possible to reschedule your tour.
Your safety is our top priority. If we need to cancel a tour due to unforeseen weather conditions or other safety concerns, we will inform you as soon as possible. You will be given the option to reschedule your tour for another date or receive a full refund.
Please arrive at least 30 minutes before your scheduled departure time to complete check-in and ensure smooth and timely boarding. This allows us to provide you with important safety information and get you settled comfortably before we set sail.
We recommend bringing swimwear, a towel, sunscreen, a hat, and a light jacket. All necessary equipment and amenities, such as snacks and beverages, are provided on board.
Yes, we offer a bar service and provide snacks on all our tours. For specific trips like the West Bays and Desert Islands tours, a meal is included. If you have any dietary restrictions, please let us know in advance.
Yes, our yacht is equipped with two restrooms for your convenience during the trip.
While we provide snacks and beverages, you are welcome to bring your own food and drinks. However, we kindly ask that you keep the boat clean and dispose of any trash properly.
We frequently encounter dolphins and whales, but these sightings are not guaranteed as they are wild animals. Our experienced crew will do their best to navigate areas where these marine creatures are often spotted.
To help us protect our boat and ensure a more comfortable experience for everyone, shoes are not allowed on board. We kindly ask all passengers to remove their shoes before boarding. Thank you for your understanding and cooperation.
At Gavião Madeira, we value the privacy of our customers and website visitors. Any personal information provided to us is treated with strict confidentiality and is used solely for the specific purposes stated at the time of collection, such as booking tours and related communications. We do not share your personal information with third parties without your prior consent, except when required by law. We use cookies to enhance your user experience and analyze website traffic. By browsing the Gavião Madeira website, you agree to the use of cookies in accordance with our policy. For more information about how we handle your personal information, please contact us at office@gaviaomadeira.com
Come visit us at Marina do Funchal! Our friendly team is ready to assist you with any questions and help you choose the perfect adventure. We look forward to welcoming you!
